Sun Squirrel Studios
Privacy Policy
We respect your privacy. This page explains what we collect, how we use it, and the choices you have when you shop, subscribe, or get in touch.
Quick summary
We collect information you provide (like your name, email, shipping address, and payment details) plus limited technical data (like device and browser information) to process orders, provide customer support, improve our site, and (if you opt in) send newsletters. We don’t sell your personal information.
Privacy details
Common questions about how Sun Squirrel Studios handles personal information.
What information do you collect?
Information you provide when you place an order, create an account, subscribe, or contact us (such as name, email, phone number if provided, billing/shipping address, and order details). We also collect basic technical data like IP address, device/browser type, and site activity for security and analytics.
How do you use my information?
To fulfill and ship orders, process payments, provide customer service, send order updates, prevent fraud, comply with legal obligations, and improve our products and website. If you opt in, we’ll also send newsletters and promotions.
Do you share my information with anyone?
Only with service providers who help us run the business—such as payment processors, shipping carriers, email/newsletter tools, analytics providers, and our website host. They may access data only to perform services for us and must protect it.
Do you use cookies?
Yes. Cookies help the site function (like keeping items in your cart), remember preferences, and understand site performance. You can control cookies through your browser settings; some features may not work properly if cookies are disabled.
How long do you keep my data?
We keep order and transaction records as needed for business and legal purposes. Newsletter subscription data is kept until you unsubscribe. Support messages are kept as long as needed to resolve issues and maintain records.
What choices do I have?
You can unsubscribe from marketing emails at any time using the link in our emails. You may also request access, correction, or deletion of your personal information (subject to legal/transactional requirements) by contacting us.
Payments & checkout
Payments are processed by trusted third-party payment processors. We do not store full payment card numbers on our servers. Payment providers may collect and process information according to their own privacy policies.
Children’s privacy
Our site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.